PRIVACY & COOKIE POLICY

Introduction

At Universal Designz Limited, we are committed to safeguarding the privacy of our customers and are fully compliant with the General Data Protection Regulation (GDPR) as of 25 May 2018. This policy sets out the personal data we have and how we obtain, process and use this information as well as highlighting your control over this.

This policy is applicable as personal data is required in order to offer the services that we provide. Throughout the policy, “we”, “us” and “our” refers to Universal Designz Limited.

This policy will be updated from time to time in accordance with any new information. It is important to check back for any updates as the latest version will always be available here.

 

Personal information we collect

We collect various types of information in connection with the services we offer:

  • Through online or telephone enquiry, we will ask you to provide certain information about yourself such as name, telephone number or email.
  • Following order of product or service, we will ask for your name, contact information, shipping and billing address(es)
  • Contacting the customer service department, information relating to and addressing query will be collected, which includes name and contact information. Were necessary, address information will be required.
  • Information obtained by third party sources as permitted by law
  • Information provided by our affiliates or service providers

We may collect other information relating to the services we offer with your separate consent where required. You can choose not to provide us with certain information, but this could impact the services that we provide.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Using your personal information

We will use the personal information we collect for:

  • Responding to your enquiry for our service or product
  • To provide a service or product that you request
  • To answer queries relating to a service or product that we have provided
  • For advertising with your separate consent if required
  • To carry out customer surveys for opinions on our products and services with your separate consent if required
  • To provide support and maintenance services as well as software updates were necessary

 

Cookies

Cookies are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things like personalisation details or user preferences. You can think of cookies as providing a “memory” for the website, enabling it to recognise a user and respond appropriately.

You may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Site Performance Cookies
We may generate cookies to assist with site performance. These cookies are used to provide you with the best possible website performance.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookie Name & Purpose

We use different types of cookies for different things, such as:

  • Analysing how you use the Universal Designz  website
  • Giving you a better, more personalised experience

 

Strictly necessary cookies

These cookies let you use all the different parts of Universal Designz website. Without them, services that you’ve asked for can’t be provided.

 

X-Mapping-nbiejimc Session End of browser session Used by our web hosting company to manage the load on their servers.
| Web hosting company. |  End of browser session.

X-Mapping-pdbjpmmp Session End of browser session Used by our web hosting company to manage the load on their servers.
| Web hosting company. |  End of browser session.

gdpr[allowed_cookies]
This cookie is used to record if a user has accepted the use of cookies on the. | Cookie Notice. | The duration until deleted after 1 year.

gdpr[consent_types]
This cookie is used to record if a user has accepted the use of cookies on the. | Cookie Notice. | The duration until deleted after 1 year.

gdpr%5Bprivacy_bar%5D
This cookie is used to record if a user has accepted the use of cookies on the. | Cookie Notice. | The duration until deleted by the user.

 

Performance cookies

Google Analytics
We use Google Analytics a web analytics service provided by Google, Inc. Google Analytics sets a cookies in order to record visitors numbers and details about browser usage.

Measuring website usage (Google Analytics)
We use Google Analytics software (Universal Analytics) to collect information about how you use universaldesignz.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:

  • the pages you visit on universaldesignz.com
  • how long you spend on each universaldesignz.com page
  • how you got to the site
  • what you click on while you’re visiting the site

We do not collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

_ga
This helps us count how many people visit universaldesignz.com by tracking if you’ve visited before | The duration until deleted after 2 years.

_gid
This helps us count how many people visit universaldesignz.com by tracking if you’ve visited before. | The duration until deleted after 24 hours.

_gat
Used to manage the rate at which page view requests are made | The duration until deleted after 10 minutes.

We use Google Maps a service provided by Google Inc to provide maps and directions a service provided by Google, Inc. How to reject or delete these cookies: http://www.google.com/intl/en/privacypolicy.html

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

Securing your personal information

We take the protection of your data seriously and have measures in place to safeguard the information we collect in connection with the products and services we provide. This data is only accessible by individuals involved in or for the purposes of providing the requested service or product.

 

Retention of your personal information

Your personal information will not be kept for longer than is necessary for the purpose it was collected. When no longer required, this information will be destroyed or erased from our systems. All appropriate steps are taken to comply with this retention of information.

 

What rights you have over your data

You have the right to request details about the information we collect about you and have the right to have any inaccurate personal data about you rectified. You may object to the holding of information and can request to either restrict or erase this information. If your request is for the erasing of personal data, you may not be able to access the services we provide. In compliance with law enforcement, we may be unable to completely erase all data and hence reserve the right to hold the data.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Your contact information

If you have any queries, please contact our data controller in writing at:

Data Protection Officer

Universal Designz Limited, 53 Maundeby Walk, London NW10 2TG

Alternatively you can email the data controller through info@universaldesignz.com

 

Universal Designz Limited, a company incorporated in England and Wales with registered number 5899656 whose trading office is at Universal Designz Limited, 53 Maundeby Walk, London NW10 2TG

Copyright © 2018 Universal Designz Ltd